Shipping Policy

Last Updated: 09-03-2025

Thank you for shopping at TheUgly. We strive to deliver your orders as quickly and efficiently as possible. Please read our shipping policy carefully to understand our shipping process, timelines, and costs.

1. Shipping Locations

We currently ship across India and selected international locations. If your location is not listed at checkout, please contact us at nabeel.khan032021@gmail.com for assistance.

2. Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • During peak seasons or sales, processing times may be extended.
  • You will receive a confirmation email with tracking details once your order has been shipped.

3. Shipping Time & Delivery

Estimated delivery times vary based on your location:

Location Estimated Delivery Time
Within India 5-7 business days
International 10-20 business days
  • Delivery times are estimates and may be affected by unforeseen delays such as weather, customs clearance, or courier issues.
  • We are not responsible for delays caused by third-party shipping carriers.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Domestic Orders (India): Free shipping on orders above ₹[X]. Standard shipping charges apply for orders below ₹[X].
  • International Orders: Shipping charges vary based on destination and package weight. Customers are responsible for any customs duties or taxes applicable in their country.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the provided link.

6. Undelivered/Lost Packages

  • If your package is lost or delayed beyond the estimated timeframe, please contact us at nabeel.khan032021@gmail.com.
  • If the package is marked as delivered but you haven’t received it, please check with neighbors, security, or your local post office before reaching out.
  • We are not responsible for lost or stolen packages once marked as delivered by the carrier.

7. Returns Due to Incorrect Address

  • If an incorrect address is provided, the package may be returned to us. Customers will be responsible for additional shipping charges for reshipment.
  • Please ensure your shipping details are accurate before placing an order.

8. Customs & Import Duties (International Orders)

  • International shipments may be subject to import duties and taxes, which vary by country.
  • These charges are the responsibility of the customer and must be paid upon package arrival.
  • TheUgly is not responsible for delays caused by customs procedures.

9. Contact Us

For any shipping-related inquiries, feel free to reach out to us:

📧 Email: nabeel.khan032021@gmail.com
🌐 Website: www.theugly.in